This is a step UP transformer to feed ONE machine that apparently has a VFD on it, no future growth, no neutral loading issues, NONE OF THAT. He got a VOLTAGE DROP on the secondary (in this case the 480V side) that caused his control system to fault, and increasing his transformer size cured the problem, indicating that the nature of his load profile was such that it was overloading that 300kVA transformer and causing the voltage drop. A 300kVA transformer is rated for 360A max, his loading per the machine data was 354A peak, it was just too close to the bone, a slight voltage drop on the 208V side (which with a 354A load is a LIKELY outcome on a 208V service) and you don't even have 360A capacity on that transformer. 400kVA was the way to go, and what do you know? It solved the problem!!!
That pretty well sums it up. I'm still trying to get actual readings from the site, but I'm not getting a lot of cooperation, especially since it runs well now (it ain't broke any more). The 208V supply stiffness is questionable, but again, I'm waiting for some actual readings from the site. I've also asked for fault codes or readouts.
The machine will step itself to a low-power mode (same load, lower speed) if voltage is pulled down too far, if that helps. The customers don't want slow.
The manufacturer is very closed-mouth about their equipment, and they aren't going to give me any details about the drives. If I can get a good look, I may be able to get enough numbers off the drives to figure out what they are.
But I was just trying to understand if/why transformer size affects performance, and I think I have enough to make some sort of case (to the customers) for upsized transformers, as they have to supply it.
Thanks to everyone for considering and discussing this. It's much appreciated.