Just an update:
It's now almost 48 hours for the customer with no power. I thought I'd made some progress yesterday about 12pm, got through to a sympathetic senior person. Call the emergency number last night, wait on hold 4 different times, total of 1.5 hrs, to be told that it had been scheduled for 2pm, but had notes said "customer cancelled". Obviously no one had cancelled. The call center finally figured out that all "routine calls" had been cancelled because of "on going weather related emergencies". Mind you, the storms didn't start until late last night in the north bay, still haven't hit here, so there were no storm related emergencies, but the t-man was cancelled.
Because of "weather related emergencies", they could not schedule it today, but it is scheduled for sometime between 8am and 5pm tomorrow, which will mean the customer has been without power for 72+ hours. Unless of course, there are in fact "weather related emergencies", which will mean they'll get cancelled again.
Everyone I have spoken to has been great, very sympathetic and have tried hard to get it repaired. It is the Corporation, the "powers that be" that have created this situation. And they really don't care.