If this is say an "Otis" install - THEY should be handling this - messing with that drive could be messin with the operation of the elevator... If someone is on record for maint of it - they should be on it...
###EXACTLY, but they say "not my problem"' and I don't want to open up their enclosure to check for miswired high voltage leads [wired for 460 and supplied w 208]
PG&E (POCO) would have likely wanted $.25M for a new transformer if this were a NEW service these days... But that boat sailed for them, and now your problem if within tolerance for VD on inrush. I keep having elevator sales guys selling "faster" elevators - only for PG&E to trigger 3 phase and a new transformer.... Or pay big money for a new transformer it should have gotten up front - or when they added load to it on the buildings next door....
###DOING LOAD CALCS ON MY BLDG NOW. PGE DOESNT SEE IT AS A PROBLEM
Would it not suck if they put in a newer larger vault, and it still happened... Or worse never found an issue to 100% point to and went through sever months or years of this - only to find something like a bad breaker or $5 terminal...
###SORRY WHAT IS $5 TERMINAL :/
So I'm going to ask some KISS method questions....
Now - assume you calc'ed the building and the service and conductors not undersized?
Have you considered a data logger? (Not PG&E - one inside at say the main...) I say that because the "Other" load causing this is the building itself - and the neighbor for that matter... But knowing how this elevator reacts at varied loads on the rest of the building could be an indicator of other problems before this elevator... At the service, panels or out to the street... Do a day or 2 at a few points. The whole circuit upstream... And more often than not - the problem they are complaining about is much worse when you are not there.... The larger the load - the larger the current, and larger voltage drop due to that current. That larger load is not likely occurring between 730AM and 4PM M-F. Its 830 saturday night... (PG&E is not going to share what they find out if they are logging...)
###PGE USED TO HAVE THESE AT THE LENDING LIBRARY BY MOSCONE
*(BTW you can rent a data logger to get a much better picture of current and voltage in a much more precise way for this, than a clamp meter or averaging meter - There used to be a guy who rented them at the bottom of Potrero - but there are inexpensive places on the internet now...)
And the next item - is an IR thermometer... With a moderate load on the building - send this elevator up and down a bunch of times... See if anything gets hot... This is a great way to hunt down a resistive connection or termination up stream at the feeders and main - Id even suggest you contact the POCO for it to be done before the main as well... A "Hot" resistive connection will manifest itself under load, and be a point where voltage drop is created - and by doing so drive current up - driving voltage down even more. Even raise voltage of other phases... I can not count how many times an IR thermometer has found something I would have walked by 20 times. For situations like this - I would even start with it! A little bit of phase loss on one leg can be spotted with an IR thermometer... Easy to use, and not expensive. Get an "ambient temp" in each panel then follow all of the terminations and breakers.... If you don't have one - get one you wont be sorry anyway even if it doesn't help this situation - it will be handy at some point trust me...
http://en-us.fluke.com/products/thermometers/