I gotta chime in here...
I gotta chime in here...
O.k., here's the scoop on three different service changes I did on three different locations (my own house, and two family member's homes)
In two of the three cases I cut the seals and removed the meters myself, live and without cutting the drop first. (I had an experience much later working with an EC where I now cut the drop BEFORE pulling the meter on service changes.) All three locations in the same POCO's service area. All three jobs done with permits, and POCO was notified to "spot the new meter." (Making sure new service location was accessable to meter readers.)
My own house: 200 amp upgrade from original 100amp Zinsco: Originally told to go ahead and relocate the drop myself if I was comfortable doing so. I had requested a heavier drop so moot point. Crew took a quick look at the meter, reseated it in the new panel and sealed it. No comment about me cutting/removing meter. They showed up within an hour after I called.
Family house #1: Relocated new panel to other side of house. POCO told me to pull meter and place it in the new panel, they would be out to hang new drop in 2-4 hours. They were there in 25 minutes. No comment made on my transferring the meter or cutting the old drop from the old service. (I left it attached to the riser.)
Family house #2: Relocated new panel around the corner of the house, about 6 feet closer to the drop pole. Was originally told when I called in to leave meter and drop alone. POCO promised crew within 2 hours. Four hours later, just as I was calling in to check, the crew pulled up, took one look at the set-up and the forman asked why I hadn't pulled the meter and moved the drop myself!! Told him what I was told by "the office." He said , B.S., it doesn't matter! He also, unasked, gave me a handful of seals and a few spare blank socket covers and rings. (The old wire seal style.)
All these service changes were made within 18 months of each other, in the same county.
My point is, even in the same POCO, the same service territory, they didn't have a clue as to what thier own policy was!!
This was in the late 80's so I'm positive things have changed since.
But to the point of pulling meters for service changes/emergencies(of fire or arcing fault nature):
For service changes, to protect me while working, I will always pull a meter/cut a drop if necessary. I will always notify the POCO of that action, prior to doing it, but if they tell me anything other than a few hours wait, I will do it. If they can get there in a few hours or less, candidly I would wait it out, take a break for food or whatever, and not charge my customer. After all, it's not the customer's fault the POCO can't get there on time, right? So why should the customer pay? I feel that the loss of those two hours will be repaid in customer goodwill.
For emergencies, I would notify the POCO and/or fire dept. and let them deal with it. Be honest, who would want to remove a meter/cut a drop under fault conditions?
That experience I'd mentioned before? I was working for an EC on a service change, old panel and socket. Went to remove meter, it wouldn't budge. Following advice of POCO friend, using my gloved hands, smacked the meter once on each side then tried pulling again. The meter came out allright...the line side lugs broke free of the insulating support and blew the meter out of my hands and across the yard. I cut the drop (which I should have done first..) then removed that panel with my 20lb. sledge. The meter met the same fate.
The POCO crew for reconnect got a good laugh when they saw the carnage. Luckily for me they had planned on replacing the meter anyway.