New customers have no idea how large our shop is when they call for the first time . What they get is a live person answering their call in a pleasant upbeat way. Next they get a set appointment based on their convenience and schedule. Then they have someone show up on time who is focused on their needs and how we can meet them taking time to answer all their concerns with no interruptions by phone and no glancing at the watch. Then their project is completed in a timely fashion at the price agreed upon.