Our POCO will make us fill out a load form and we have to sign it, which locks us in on what we request, they use it to determine many things not just the drop and transformer, but also primary's feeding this transformer, substations capacity, from what I been told is their computers will use this info to even calculate the extra load all the way back to the generator feeding our area. there is a lot of capacity management that has to be done even when adding one service load to the whole system, this management is very crucial to over all system stability and future loads being added. but they do have their faults as they are human as we are, and in one particular case come to mind, was about 6 years ago I had put in a request for a 200 amp 120/208 Y seven jaw meter service at a trucking shop for a 10hp 3-phase air compressor, the existing service was a 400 amp 4 gang meter pack with 4 100 amp services for offices and garage lights in each unit, not enough to add a rotor phase converter to pick up this new load, they had me fill out the load sheet to which I only put this air compressor on it, which had a 28 amp fla, so their engineer used this and figured a #6 drop even though it was about 200 feet from the transformer to weather head, the voltage drop at start up was so severe that the motor would just stall and eventually burned up, of course the workers would just keep resetting the overloads, and we found out the motor was a mistake by the factory which it was rated for 230 volts not 200 volts, all of which I had no idea because we set the service per specs and went home, in any case even with the correct motor the voltage would drop to about 165 volts at startup, so after several calls to the POCO as the original engineer would not budge on the drop and kept saying this is all we were going to get, I finally was able to go over her head after calling our state utility commission and get another engineer out of another town, and he could not believe she didn't take into account the voltage drop, and the fact that other loads will most likely be added to this panel, so he ordered the drop to be changed out to a 1/0 1/0 1/0 #2 and we added the 100 amp service to this panel also to eliminate the other meter bill, never had a problem since and this service has two welders and another 10 hp 3-phase air compressor that has been added to it.
I attach a PDF copy of the load sheet we have to fill out so you can see what it ask for: