Profound business question

Status
Not open for further replies.
Quality on the X-axis vs. profit on the Y-axis.

Quality on the X-axis vs. profit on the Y-axis.

Maybe it's a U shaped curve, with the opening pointed downward?
At very low quality and very high quality, your profit will be =~0, for different reasons.
 
mdshunk said:
Does being too concerned about quality actually effect your bottom line? Is there such a thing as being too concerned about quality? Is 'good enough' okay most of the time?
Click to expand...

good enough is always OK.

the problem is the definition of "good enough".
 
480sparky said:
Usually, you can give the customers three options, and tell them they can pick two.

tricolor.gif




Ever try asking?
Click to expand...
Thats an old and worn aphorism, and it is mostly false.

We manage to pull off all three all the time. Its a matter of being good at what we do. We can't do everything this way, mostly because some things have long lead times. But a lot of our business is because we can do it.
 
three color pie chart. . .

three color pie chart. . .

needs a fourth color for safety.
 
petersonra said:
good enough is always OK.

the problem is the definition of "good enough".
Click to expand...

Good enough means, meeting the requirements.

Functionality, reliability, esthetics, durability can all be part of the requirements. Quality is a meaningless word on its own until the measurable requirements are defined. The optimum installation will meet the requirements, but does not exceed them. Not meeting them would mean "low quality" in the accepted vernacular, but "exceeding" them would mean that you built something that the owner derives no benefit from.

The function of specifications and contracts are to define the expectations for both the Owner and the Contractor. Do not sell more than the Owner needs.
 
I've had people look at my work next to a previous installation and say;"Look's like you put Lipstick on a pig."I just respond,who would YOU hire?"I take my trade very seriously and my customers know it.When my customers have a million dollar piece of machinery,they always call me. I can't tell you how many times I've had a customer ask me to do something illegal and I simply tell them I can't do that.Then I proceed to tell them WHY.They almost always say,"Yes you're right let's do it right." In my experience, those that do Shoddy work simply don't know the rules or how to do the math . So they just do what they THINK is right as fast as they can to get the check.That's fine with me cause they'll get ONE check I'll get 50.EVERYBODY is an Electrician nowdays.White to white black to black that's all you need to know...according to Home Depot. Electrical is mostly reputation.When you have a million dallors invested would you check the local classifieds for someone to do the hook-up? Trust me I've been where you are Mark, I've seen work were I've said,"Why do I even try?"Cause I care.That's the way it's gonna be.
 
Status
Not open for further replies.
Top