So, I take it, your saying
" its alright to block off conduit runs if money is a issue"? or in your words..." the customer didnt want to buy a Caddy"
Yes. You betcha. For instance, they might have bought a KIA, with no provisions for 20" rims. If they had bought a Caddy, they could put 20" rims on later.
Workmanship, and the resulatant materials used, is directly proportional to the budget. I can't stress that enough. I've done some pretty ugly stuff that was still compliant. I've also done a lot of really nice work that anyone could be proud of. The nice work is normally plan and spec. The ugly work, more often than not, is design/build. I like to give good/better/best options, whenever reasonably possible. I'd like to do their work at whatever level they'll buy in at. I'll try real hard to sell a Cadillac, but if they'll only bite on a Chevy, then they're getting a Chevy from me. Simple as that. I know you think you're seperating yourself from the competition on quality, and that's okay. Think about this... a guy like me can come into your market area a seperate myself from you on quality and price, whichever one they want (or anything in between). I can't tell you how many time I've had a customer say to me, "So-and-so was really good, but gosh was he expensive". I'm expensive too, but I'm willing to sell at whatever level you're buying. The materials and workmanship just get adjusted.