Letter from the BBB...

Status
Not open for further replies.
steelersman

steelersman

Senior Member
Location
Lake Ridge, VA
brian john said:
Oh an Zappy it is an EXHAUST FAN, could be your terminology made the customer question your skills. Be professional and you give a better presence to your customer.
Click to expand...


that's right. As most know it's not for smell, but for steam and moisture. This seems confusing as most of the time the ductman installs them directly over the toilet but that's not what their true purpose is for. :)
 
jaylectricity

jaylectricity

Senior Member
Location
Massachusetts
Occupation
licensed journeyman electrician
brian john said:
Oh an Zappy it is an EXHAUST FAN, could be your terminology made the customer question your skills. Be professional and you give a better presence to your customer.
Click to expand...

Ha! When I read the original post I looked at my girlfriend and said, "For some reason, I cringe every time I hear somebody refer to it as a 'fart fan'"

And trust me, I'm one of the rudest, crudest unnecessarily foul mouth people I know.
 
Dennis Alwon

Dennis Alwon

Moderator
Staff member
Location
Chapel Hill, NC
Occupation
Retired Electrical Contractor
jaylectricity said:
Ha! When I read the original post I looked at my girlfriend and said, "For some reason, I cringe every time I hear somebody refer to it as a 'fart fan'"

And trust me, I'm one of the rudest, crudest unnecessarily foul mouth people I know.
Click to expand...

Real men don't cringe at the term Fart Fan-- they smile. :D
 
Rockyd

Rockyd

Senior Member
Location
Nevada
Occupation
Retired after 40 years as an electrician.
--------------------------------------------------------------------------------

Quote:
Originally Posted by bradleyelectric
http://www.tequipment.net/AmprobeAT-2005.asp

Anybody have $1000 I can borrow?
__________________
Click to expand...


Don't be stupid...ask for at least a million, if not a hundred million. Bail-outs need large cash amounts.

Get back to me about the discovery fee for this esoteric knowledge:)
 
ceb58

ceb58

Senior Member
Location
Raeford, NC
zappy said:
I recived a complaint from a customer.He is not happy that i charged him for 2 1/2 hrs. and the problem is not fixed.I posted about this job a couple of days ago.I was troubleshooting the guy's fart fan,light over the toilet,light over the sink and a outlet.I explained to him this would be a hourly charge and i didn't know how long it would take.I admit it doesn't feel right charging somebody when i haven't fixed the problem.He wants me to just charge him for one hour and refund the rest,and he'll never call me again.When he told me to stop because of the time it was taking,he said how can i charge him when you haven't fixed it, i explained that you can't afford me to keep looking for the problem,i will find the problem i just need more time.So i'm probley going to refund some of his money back and figure out how to keep this from happening again.Any advice?Also how do you go about charging for troubleshooting?I'm thinking about making a troubleshooting contract that explains exactly that i am charging by the hour,and if you tell me to stop you will be charged even if the problem is not fixed.Thank you for your help.P.S plus this is a couple in there sixties so i really feel bad.I just want them to be happy,and to know that in no way was i trying to rip them off.
Click to expand...

To get back on topic. The BBB has as about as many teeth as a 100 year old man. I would reply to them with the facts. Customer knew price per hour up front and some times trouble shooting is a time consuming process.And you were stopped by HO. With that said you will need, through experience, to improve your skills in trouble shooting. As said in the other thread you need to be familiar with wireing of the era the home was built, learn what questions to ask and put your self in the place of a hack "what can I do to make it work and get paid and run". These thing will help the trouble shooting easier.
As far as a refund let your concise be your guide. The people may be on a fixed income and felt that they were being ripped off. I am certainly not saying that is your case but that is what the HO may have thought was going on resulting in the letter from BBB.
Your idea about spelling out every thing in writing is a good one it gives you and the customer a clear understanding of what is going on.
We here can say you need to refund all of it because you are learning, or refund part of it. Why did you not find the problem and so on. You were the only one on the job, you were there not us. Who's to say what the outcome would have been. I,personally, am like Marc. I would have not stopped until I found the problem pay or not. It some times gets personal when you run into some of these problems. I will whip it before it whips me.
 
Status
Not open for further replies.
Top